Terms of Service

1. Definitions

• Platform:the Duoworks website and services, operated by [RAZÃO SOCIAL], CNPJ [CNPJ], with its registered office at [ENDEREÇO DA SEDE] (“we”).
• Professional: a person who offers specialized Artificial Intelligence services through the Platform.
• Client:an individual or legal entity that hires Professionals’ services through the Platform.
• Contract: a service agreement entered into directly between a Professional and a Client, intermediated by the Platform.
• Escrow: a protected-payment mechanism in which the amount paid by the Client is held by the Platform until the Contract is completed.

2. Nature of the Platform (intermediation)

Duoworks is exclusively an intermediation platform that connects Professionals specialized in AI with Clients. The Platform is not an employer of any user, and there is no employment, corporate, or agency relationship between the Platform and users, nor between Professional and Client by virtue of these Terms. Professionals act as autonomous and independent service providers, freely defining their availability, their working methods, and their prices (subject to the floor in Annex I).

The Platform is not a party to the Contracts entered into between users; its responsibility is limited to providing the contracting environment, the chat, the protected-payment system (escrow), and the dispute mediation described in these Terms.

3. Eligibility

• Registration by persons under 18 years of age is prohibited. The date of birth is collected exclusively to validate legal age and is never displayed publicly.
• The user declares that they have full legal capacity and provide truthful, complete, and up-to-date information.
• Legal entities must be represented by someone with authority to do so.

4. Account and user responsibility

• Each user must maintain a single account, and may enable the Professional and Client modes on the same account.
• The user is responsible for keeping their credentials confidential and for all activity carried out on their account. We strongly recommend enabling two-factor authentication (2FA).
• Suspected unauthorized access must be reported immediately through the support channel.
• Acceptance of these Terms and of the Privacy Policy is recorded with date, time, IP, and the version of the accepted document. Material changes will require a new acceptance.

5. Payments through the Platform (golden rule)

All Contract payments must mandatorily go through the Platform (escrow). Arranging, requesting, or making payment outside the Platform, including sharing PIX keys, bank details, or contacts for that purpose, constitutes a serious violation of these Terms and may result in suspension or banning of the account, in addition to the loss of payment protections. The internal chat has mechanisms to detect circumvention attempts, which generate flags for moderation.

6. Intellectual property

• Regarding what is delivered: unless otherwise agreed in writing between the parties, ownership of the economic rights over the material delivered under a Contract is transferred to the Client after confirmation of full payment via escrow. Until then, the material belongs to the Professional.
• The Professional warrants that the deliverable does not violate third-party rights and that they hold the necessary licenses over the tools and inputs used (including AI models and services).
• Regarding the Platform: the Duoworks brand, layout, code, and content are owned by the Platform; reproduction without authorization is prohibited.

7. Prohibited conduct

• Fraud, identity falsification, or use of a third party’s identity;
• Circumvention or attempted circumvention of payment via the Platform (bypass);
• Offering or hiring services with illegal content, including copyright infringement, non-consensual deepfakes, and content that violates Brazilian law;
• Manipulation of reviews (fake reviews, review swapping, coercion);
• Harassment, discrimination, or threats toward other users;
• Reverse engineering, scraping, intentional overload, or attempts to gain unauthorized access to the Platform’s systems and data;
• Use of the chat for spam or for purposes unrelated to contracting.

8. Suspension and banning

The Platform may preventively suspend or ban accounts that violate these Terms, following moderation review and an audit-log record. In the event of suspension, amounts in escrow remain held until the investigation and any ongoing disputes are concluded. The user will be notified by email and may present a defense through the support channel within 10 days.

9. Limitation of liability

• The Platform does not guarantee the quality, timeliness, or suitability of the services provided by Professionals, nor the full accuracy of the information published by users, although it adopts verification and moderation measures.
• To the maximum extent permitted by law, the Platform’s liability for damages related to a Contract is limited to the amount of the commission actually received on that Contract.
• Nothing in these Terms excludes liabilities that cannot be excluded by law, including those arising from the Consumer Protection Code where applicable.

10. Changes to these Terms

These Terms are versioned. Material changes will be communicated by email and will require a new acceptance on the next access; non-material changes take effect upon publication. The current version and the history are always available on this page.

11. Governing law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the user’s domicile are elected as the forum when the relationship is a consumer relationship; in all other cases, the courts of the district of [FORO: cidade/UF da sede], with waiver of any other, however privileged it may be.

Annex I: Professional Terms

This Annex is part of the Terms of Use and applies to every user who acts as a Professional.

I.1 Price floor

The minimum hourly rate on the Platform is R$ 50,00/hour (Brazil, BRL), configurable by the administration per currency. It is not possible to publish a listing with a value below the floor. The value shown in the listing is the one defined by the Professional.

I.2 Platform commission

The Platform retains a commission on the value of each Contract completed via escrow, deducted from the amount passed on to the Professional in the payout. The standard commission is 12% (twelve percent). During the founding phase, the Founder Rate of 8% (eight percent) applies to accounts created by December 31, 2026, guaranteed for 12 (twelve) months from account creation; after that period, or for accounts created after the founding phase, the standard commission applies. The applicable rate is the one in force on the date the Contract is created and is always displayed before acceptance. There is no monthly fee or registration fee in the current phase.

I.3 Payout

• The payout is released only after the Contract reaches the completed status (Client approval or automatic approval 7 days after delivery without dispute).
• Payout processing time: up to 7 business days after completion [PRAZO DE PAYOUT: confirmar com o provedor de pagamentos], via Stripe or PIX transfer.
• Amounts are always processed in cents, in the Contract currency (BRL in the current phase).

I.4 Delivery and dispute

• The Professional must mark the Contract as delivered on the Platform, attaching or referencing the agreed material.
• If a dispute is opened by the Client, the amount remains frozen in escrow and the case goes to the Platform’s mediation, which may use the chat history as evidence. The mediation decision determines full release, partial release, or refund.
• Abandonment / no delivery: the Client may open a dispute at any time once the amount is in escrow, including before any delivery is marked. The 7-day approval clock (II.2) only starts at delivery, so it never locks the amount in. The amount stays frozen until mediation decides.
• The Professional undertakes to respond to the mediation within 5 business days.

I.5 Profile truthfulness

All profile information (skills, experience, portfolio, links) must be truthful and owned by the Professional. A portfolio with third-party work presented as one’s own is grounds for banning.

I.6 Taxes

The Professional is solely responsible for the payment of all taxes levied on the amounts received (e.g., ISS, IRPF/IRPJ, INSS), as well as for issuing invoices when required. The Platform may provide transaction reports to support this obligation.

Annex II: Client Terms

This Annex is part of the Terms of Use and applies to every user who acts as a Client.

II.1 Escrow (protected payment)

• Upon accepting a proposal, the Client makes the payment (PIX or card, via Stripe) and the amount is held by the Platform until the Contract is completed. The Professional only begins execution after payment is confirmed.
• The Platform never accesses the Client’s card data; processing is entirely handled by Stripe (PCI-DSS).

II.2 Approval period: 7 days

After the Professional marks the Contract as delivered, the Client has 7 (seven) calendar days to approve the delivery or open a dispute. Silence at the end of the period is equivalent to automatic approval, with release of payment to the Professional.

II.3 Refund policy

• Cancellation before execution begins: full refund, less any non-refundable fees of the payment method [TAXAS NÃO REEMBOLSÁVEIS: confirmar taxas Stripe/PIX].
• Dispute upheld: full or partial refund according to the mediation decision.
• After approval (express or automatic): the payment is released to the Professional and is not refundable by the Platform, leaving the Client with direct recourse against the Professional.
• Refunds are processed through the same payment method used for the purchase.

II.4 Proper use of the chat

• The internal chat is the official channel for negotiation and follow-up; its history is retained for as long as the account exists and may be used as evidence in disputes.
• It is prohibited to use the chat to arrange payments outside the Platform, share one’s own payment data, or request external contact for that purpose (see section 5).
• Attachments are limited to images and PDF (max. 10 MB) and undergo file-type verification.

Version: 2026-07-22.v1 · 22 de julho de 2026