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Help Center
How can we help? Find answers in articles, guides and Duoworks' most frequently asked questions.
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- Getting StartedGet to know the platform and take your first steps as a client or professional.0 articles
- Account & SettingsProfile, password, two-factor authentication and your account preferences.0 articles
- Contracts & ProposalsProposals, deliveries, deadlines and the full lifecycle of a contract.0 articles
- Payments & EscrowProtected payments (escrow), releases, fees and refunds.0 articles
- Safety & ReportsReports, disputes, moderation and how to keep your account safe.0 articles
- Technical IssuesErrors, access issues and technical questions about the platform.0 articles
Contracts & Proposals
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Open ticket →Frequently asked questions
Quick answers to the most common questions.
How does protected payment (escrow) work?
The hirer pays upfront and the amount is held by the platform. The professional only gets paid once the delivery is approved. If something goes wrong, a dispute is opened and the team reviews it.
When does the professional get paid?
As soon as the hirer approves the delivery, the held amount is released to the professional, minus the platform fee.
How do I open a dispute?
Inside the contract, use the dispute option while the payment is still held. The team reviews the conversation and the deliveries before deciding.
How do I report a profile or a message?
Use the report button on the profile or in the conversation. Moderation reviews every report and may suspend accounts that violate the terms.
How do I enable two-factor authentication (2FA)?
In Settings → Two-factor authentication, scan the QR code with your authenticator app and confirm the code.
How do I delete my account?
In Settings you can request account deletion (LGPD). Contracts with held payments must be completed first.
Still need help?
Our support team replies right on the platform, within business hours.
- [email protected]
- Support hours
- Seg–Sex, 9h–18h (BRT)
- Response time
- até 24h úteis
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